Returns & Exchanges
At Desky® Australia, we want you to be completely satisfied with your ergonomic setup, which is why we offer a 30-day return policy on all our standing desks and accessories. If your new workspace doesn't quite fit your needs, we provide a streamlined process to ensure a quick exchange or refund.
Initiate Your Request
Contact our customer support team within 30 days of receiving your order to request a Return Merchandise Authorisation (RMA) number.
Prepare the Package
Carefully disassemble your product and pack it securely in its original packaging, ensuring all hardware and components are included to avoid restocking fees.
Ship to Warehouse
Label your package clearly with the provided RMA number and ship it back to our designated Australian distribution centre via a tracked courier service.
Inspection and Refund
Once our team inspects the returned items for quality assurance, we will process your full refund or dispatch your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing